I had a great experience at this auto shop on Friday, July 14th. I was driving from Ventura to San Diego when I ran into some car trouble. I was worried my car might overheat so I knew I needed to see a mechanic before I continued on driving. I called this shop and was nicely greeted by Garrett who works at the front desk. I explained my situation and he was very nice and professional on the phone. I wanted to call a few more places before I decided but the other shops were not as professional as Garrett. So I called back and he put my name in line before I got to the shop. I'm glad he did because when I arrived, they got a flood of customers but I was already in line before them. They got me in within the time frame that was said at the beginning of the phone call. They diagnosed the problem but it was going to take a while because they had to order a part for my car. I had planned to get to SD around 10am which was not going to happen anymore. Even with my stroke of bad luck, the shop did everything they could to help me out, which brings me to my next point. I was thinking about leaving my car there overnight and possibly taking the train or a bus to SD. Will, another guy working at the front desk, went out of his way to look up trains/buses for me to take and also offered to drive me to the station (they have a shuttle service). Unfortunately though, there were no trains or buses going to SD that day due to mudslides. That still doesn't change the fact that Will did everything he could to help continue on my journey. It's always frustrating having car trouble, especially if you're just driving through. But I couldn't have found a better place to help me solve the problem. Not only were Garrett and Will helpful and professional, but they were just nice to talk to and it helped pass the time. The mechanic working on my car was very communicative with me and explained everything I needed to know. This place had complimentary snacks and drinks available as well. Overall, this was a great experience given my circumstance and I'm so thankful to Garrett, Will, and the mechanic for helping me out. Thank you!!!!!!!!!!!!!
Hi Natalie! 🌞 We can't thank you enough for sharing your wonderful experience at Super Service of Aliso Viejo! We're so glad that we could assist you with your car trouble on your journey from Ventura to San Diego. Our team takes immense pride in providing exceptional service to all our customers, and it's heartwarming to know that Garrett and Will at the front desk were helpful and professional throughout your interactions with them. We're pleased that we could get your car in within the promised timeframe and diagnose the problem promptly. We always aim to go above and beyond for our customers, and we're thrilled that Will went out of his way to help you with transportation options, despite the unforeseen mudslides affecting train and bus services. We understand how frustrating car trouble can be, especially while traveling, and we're delighted that our team made your experience as pleasant as possible. Thank you for recognizing the efforts of our mechanic and the complimentary snacks and drinks we offer. Your gratitude means the world to us! If you ever need any further automotive assistance or have any questions, don't hesitate to reach out. We're here to help and support you. Safe travels, and have a fantastic day! 🚗💨
- Super Service of Aliso Viejo